bt openreach van peoples phone

Sky, TalkTalk and Vodafone have written to Ofcom to state how they believe Openreach could be reformed.
Earlier this year, Ofcom published its Strategic Review of Digital Communication, which outlines a strategy to promote the rollout of ultrafast broadband facilities on a large scale, based on cable and fibre lines.
While the regulator stopped short of demanding that Openreach be separated from BT, it did suggest that it be governed "at arm's length from BT, with greater independence in taking its own decisions on budget, investment and strategy". 
Sky, TalkTalk and Vodafone have since joined an industry coalition with the Independent Networks Cooperative Association (INCA) and the FCS (Federation of Communication Services) and put together a plan stating how this could realistically be achieved.
In an open letter to Ofcom Chief Executive Sharon White, they stated that Openreach should be established as a legally separate company.
This, they said, is a necessary first step to "true independence", as it will allow it to agree a contract with a customer, employ staff, and own assets, just as any other UK company does.
"Today, these basic functions are all carried out by BT Group on Openreach’s behalf," the plan noted.
Sky, TalkTalk and Vodafone have also suggested that Openreach has its own independent Board, with every member being appointed via a documented, independent process in line with the UK Corporate Governance Code.
They suggested that these board members must not be BT executives, hold any position on a BT board or committee, or have held such a position in the previous two years.
The chair of the board would be independent of both Openreach and BT, while the majority of board members would be non-executive directors. 
Openreach's transition to a legally separate organisation with fully independent operations could then be overseen by a newly-established independent body, which would act in an adjudication capacity to help resolve issues that cannot be agreed between Openreach and providers.
Sky, TalkTalk and Vodafone went on to stress that Openreach needs to be given the tools it needs in order to successfully operate independently. This, they said, means it should own and control its assets, have its own distinctive and independent branding and be financially independent, with autonomy over its budget.
The proposal stated: "If implemented in full, the plan will create a reformed Openreach capable of delivering better quality services and faster, more reliable speeds for all its customers. Ultimately, this means better broadband and mobile internet for UK households, consumers and businesses - thereby boosting UK competitiveness. 
"Several proposals are modelled on the proven independence arrangements which exist in other UK sectors including energy, media, rail, civil aviation and water markets. And we draw on the experience of other progressive countries such as New Zealand and Singapore, which demonstrate that reforms of this kind this can be achieved without prohibitive cost."
Andrew Griffith, Group Chief Operating Officer and Chief Financial Officer at Sky, said: "These proposals can be implemented quickly and will deliver a much needed step-change in the performance of Openreach for millions of consumers and businesses across the UK."
Dido Harding, Chief Executive of TalkTalk, added that it has been "clear for a long time" that the UK’s current broadband infrastructure is not fit for purpose, with promised improvements failing to materialise.
"Customers want to see radical change happening - more investment, better service, more choice," she commented.
"Structural separation remains the simplest, most effective solution, but while Ofcom considers all options, we have set out the bare minimum required to deliver the change customers need."

bt logo building peoples phone

BT has expressed concerns about making it a legal right for everyone in the UK to be entitled to request broadband speeds of 10Mbps by 2020.
Prime Minister David Cameron confirmed this week that the issue is going to raised in the Queen's Speech, which means the proposed Universal Service Obligation could be enshrined in law.
However, BT believes it should be allowed to meet this objective without a law being put in place.
Speaking to the Telegraph, a spokesman said it is fully behind the government's aim to ensure every premises has access to speeds of at least 10Mbps in the next four years.
"Only five per cent of UK premises receive less than 10Mbps currently and we have suggested an approach that could help those premises without the need for legislation," he commented.
"The government is consulting on this issue and we look forward to hearing how they want to proceed."
By contrast, former Conservative Party Chairman Grant Shapps believes the government is "absolutely right to lock the legal duty to provide broadband for all into a new law".
He warned that if a voluntary approach is adopted, there is a risk of the government's target being missed.
"Given that so many broadband targets have been missed already, failing to enact this new law could mean the 100 per cent target by 2020 fails to materialise," he commented.

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The number of TalkTalk broadband subscribers remained largely unchanged in the first three months of 2016.
The figure came to 3.9 million at the end of the quarter, compared with 4.1 million six months earlier.
This included 704,000 people with Superfast Fibre Broadband, which is 72,000 higher than the figure recorded in the final quarter of 2015.
Figures also indicated that TalkTalk's total revenues grew by 2.4 per cent to £1.83 billion in the 12 months to March 31st.
Dido Harding, Chief Executive of TalkTalk, has welcomed the figures, saying they show the company has "bounced back strongly" following last October's cyber attack.
"We recorded our lowest ever churn and stabilised the broadband base, testimony to the speed with which customer sentiment towards TalkTalk has recovered, the success of our greater focus on existing customers, and the growing benefits of our simplification programme," she commented.
Ms Harding said TalkTalk is now in a good position to build upon its "already strong credentials" as Britain's leading value for money quad-play and B2B operator.
"There has never been a clearer space for a trusted value champion and our learnings from and experience since the cyber attack have helped to focus our plans for the year ahead," she continued.
Ms Harding added that TalkTalk sees strong opportunities for growth across all its product ranges, both for consumers and businesses, in the coming months.
This, she said, is partly thanks to an "increasingly supportive regulatory environment".

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BT as revealed it has now passed more than 25 million premises with its fibre broadband network.
This, it said, works out to around 85 per cent of the UK, which means 90 per cent of the country can now get fibre broadband speeds from all networks.
BT also stated that it is on track to bring fibre to 95 per cent of the UK by the end of 2017 and is looking at going further.
The provider is currently trialling technology that offers speeds of up to 330Mbps in three locations and will commence two further trials over the next year.
BT is also looking at rolling out Fibre-to-the-Premises and XG-FAST technology, which it said means it has a "wide range of technologies" that can help the UK "maintain its position as a leading digital economy".
Openreach secured 415,000 fibre broadband net additions during the first quarter of 2015, with other service providers connecting 48 per cent of these. BT said this demonstrates the "consistent market-wide demand for fibre" across the country.
The company went on to confirm that in the three months to March 31st 2016, it added 214,000 retail fibre broadband customers, including those from EE, taking its fibre broadband customer base up to 4.1 million.
This means that nearly half of BT's retail broadband customers now use fibre.
Gavin Patterson, Chief Executive of the company, commented: "Customers want to be online wherever they are and we will be there for them. 
"Our multi-billion pound investment plans will see both fibre and 4G reach 95 per cent of the UK and we won't stop there. The UK is a digital leader and our investment in ultrafast broadband will help it stay ahead."

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Sky Q customers who have complained about a blue light on their box have been advised of an effective workaround.
Many users believe the blue light that shows when they are playing back recordings is far too bright, with one person stating on the Sky forum that it is like having a laser pen shining at them.
While some have considered sticking tape or light dimming stickers over the light, others have found a more high-tech but still simple solution.
Users can switch the light off by swiping right on their remote touchpad or pressing right on their normal remote. They must then press the BACK (or DISMISS) button on their remote.
While this does not permanently disable the light, it could offer some relief to those who have been dazzled or frustrated by it since switching to Sky Q.

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TalkTalk is to scrap separate line rental charges and offer broadband users a combined monthly price instead.
The company is concerned that broadband deals can sometimes appear "misleadingly cheap", as providers often use attention-grabbing broadband prices and list more costly landline charges less prominently.
TalkTalk is therefore keen to lead the way and end the practice of separate pricing, in an effort to make broadband pricing simpler and more transparent.
It is the first time a major broadband provider in the UK has adopted this approach and opted to offer a single monthly cost. This will come into effect in autumn and be known as all-in pricing.
Tristia Harrison, Consumer Managing Director at TalkTalk, commented: "We want to make things simpler and fairer for customers. 
"People deserve to know they are getting value for money and, as the value for money provider, TalkTalk is going to fight hard to ensure customers get the transparency they deserve."
However, Ms Harrison stressed that TalkTalk cannot accomplish this alone and has called on other providers to follow its lead. This, she stated, is the only way to ensure households are not at risk of being misled by "seemingly good deals that all too often mask extra charges".
Ms Harrison warned that for as long as broadband and line rental are priced separately, the temptation to advertise deals in this way will always remain. "But it’s time for providers be honest about this - it's a bad habit we have all been guilty of, it doesn’t serve customers well and it’s time it stopped," she insisted.
Single monthly prices will be available both to existing customers who are re-contracting and to people who are purchasing a new package.  Bills will continue to be itemised in order to provide the greatest clarity to customers and allow them to track their spending and usage.

peoples phone bt logo

BT has announced a series of price rises, but has promised a range of enhancements to justify the new charges.
From July 3rd, line rental costs are to go up by £1, as will the cost of subscribing to BT Sport. Meanwhile, Infinity1 subscribers will have to pay £2.05 extra on average.
However, BT has promised to balance this with an improved service, as broadband customers will get a free speed boost to 52Mbps from 38Mbps. 
In addition, it has pledged to repair line faults faster for all of its voice and broadband customers by upgrading them to a higher level of service, which means an engineer will be sent 24 hours faster than before, if a home visit is required.
Furthermore, BT Sport will show a greater number of Barclays Premier League games next season, with the number rising from 38 to 42 and being shown at a better kick-off time of 17:30 on a Saturday. Broadband customers will also receive free Net Protect security, worth £36 a year.
John Petter, Chief Executive of BT Consumer, commented: "It is clear that customers want better service and that is what we are going to give them. We have also done our best to ensure that all of our customers will get more value if their price is going up, and we know they want faster speeds and better online security from their broadband. So, most of our Infinity 1 customers will enjoy much faster speeds for a little extra, while all of our customers will receive a quicker response if they have a fault and free BT Net Protect security."
BT went on to stress that its price hikes are lower than those recently announced by rival providers Sky, Virgin Media and TalkTalk in recent weeks.

peoples phone bt logo

BT is planning to offer broadband services without the need to take a traditional fixed telephone line.
According to the organisation, internet-based communications services such as FaceTime and Skype have become "increasingly popular" over the last ten years. As a result, it believes all-internet protocol services will be the norm for the whole of the UK by 2025.
BT is therefore planning to trial a fibre broadband service that is not coupled with a traditional voice service.
According to the Financial Times, BT will limit its trials to a series of small-scale tests during 2016, before expanding their scope by opening them to the public next year.
A spokesman commented: "This would use the same underlying infrastructure from Openreach, so it would need similar levels of investment to build and maintain, but it would offer service providers a simpler option for their customers who only use their landline to connect to the internet."
The shift towards all-internet protocol services could potentially cut costs for customers further down the line, as they would not have to pay for home voice call services.
Broadband providers have already come under pressure recently to stop charging households for services that they do not use.
Speaking to the Telegraph, Culture Minister Ed Vaizey said households are having to pay rental charges for landline connections even if they do not actually make fixed line calls, adding that many "want to get rid of their landline entirely and pay for their broadband".

netflix family peoples phone

Many media organisations already allow viewers to download and watch their content offline.
BBC, Sky, Channel 4 and Amazon users are all able to view content on mobile devices without a data connection. Until now Netflix has resisted allowing subscribers to watch its shows offline but that may be about to change.
When asked about it during the company's earnings call, CEO Reed Hastings said the company was thinking about it.
He said: "We should keep an open mind on all this.
The BBC allows anyone with a TV licence to download content from iPlayer for 30 days. Sky Go lets users watch shows on up to four devices or on a games console for up to a month but you have to watch it within 48 hours once you press play.
Amazon Prime, which launched a new monthly subscription for its video-streaming service this week, also allows people to keep downloaded shows for up to 30 days.
Last year, Netflix's chief product officer Neil Hunt told Gizmodo that he thought offline content offered consumers too much choice.
"It adds considerable complexity to your life with Amazon Prime - you have to remember that you want to download this thing. It's not going to be instant, you have to have the right storage on your device, you have to manage it. I'm just not sure people are actually that compelled to do that, and that it's worth providing that level of complexity."