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TalkTalk has joined forces with Get Safe Online in an effort to cut the number of people falling victim to scammers.
According to the two organisations, the number of telephone and internet scams are currently at a record high.
TalkTalk and Get Safe Online have therefore set up a new nationwide awareness and education drive called Beat the Scammers to help consumers better protect themselves.
This includes an online hub (talktalk.co.uk/beatthescammers) containing guidance and advice, as well as a video outlining common tactics used by scammers and an interactive quiz allowing people to test their ability to spot a deception.
TalkTalk has also reminded consumers about its list of things it would never do in customer communications.
For instance, it said it would never use a person's TalkTalk account number to prove a call is genuine or ask customers to provide their full password - instead they would only be asked for two digits in order to protect their security.
TalkTalk's guidelines also state that nobody will be asked for their bank details to process a refund, as this information is already registered on its systems.
Furthermore, it said it would never ask anybody to send it money through services such as Western Union or Moneygram, as scammers only do this to stop transactions from being traced back to them.
Tristia Harrison, Managing Director at TalkTalk's consumer division, commented: "We know we have a responsibility to help protect our customers and we’re determined to play our part in combating this growing problem. Traditionally the onus has been put on individuals to stay vigilant. 
"But these increasingly sophisticated crimes are now affecting the whole country on an unprecedented scale - no one business, agency or individual can beat it on their own. We need nationwide action to take the fight to the scammers and make sure the online world is a safe place to play, work and stay connected."
Tony Neate, Chief Executive of Get Safe Online, added that many people fall victim to scams because they believe it will never happen to them.
This, he warned, is giving criminals the upper hand. Mr Neate said Get Safe Online is therefore very pleased to be working with TalkTalk to raise awareness of this "growing menace".
He urged anyone who is contacted out of the blue, seemingly by a company they trust, and asked to act urgently to be suspicious.
Mr Neate said criminals create panic in order to override people's common sense, which means consumers must trust their instincts and "think twice before handing over any information".
 

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Plusnet is to be investigated by Ofcom for potentially breaching rules on customer billing.
The internet service provider informed the watchdog that some customers may have been charged for a broadband or telephone service that was not live for a period of time between 2008 and 2015.
Ofcom will therefore investigate whether there are grounds to believe PlusNet did not comply with its obligations under General Condition 11 (specifically 11.1) of the General Conditions of Entitlement.
This states that the communications provider "shall not render any bill to an end user in respect of the provision of any Public Electronic Communications Services unless every amount stated in that Bill represents and does not exceed the true extent of any such service actually provided to the end user in question".

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Recent trials by BT using fibre optic cables have yielded record breaking results.
The company's specialists at Adastral Park in Ipswich have collaborated with Huawei on tests involving a live core network link extending more than 700km between London and Dublin.
They achieved a speed of 2Tbps, which is a brand new world record for a live network.
Researchers also managed to transmit speeds of 5.6Tbps over a single optical fibre running on its trial network between Adastral Park and the BT Tower in London.
This breaks the 3Tbps record set two years ago and is comparable to downloading nearly 200 HD quality films in a second.
Howard Watson, Chief Executive of BT Technology, Service & Operations, commented: "BT scientists built the first commercial single mode optical fibre link back in 1984 and the BT Labs remain at the forefront of photonics research more than 30 years later. The core network is the superhighway of the internet. It’s important that our core networks keep pace with the growth in bandwidth demands driven by take-up of high-speed fibre broadband, HD content, 4G smartphones and tablets and in the future, 5G services."
Mr Watson added that BT is investing in its core and high-speed access technology such as fibre broadband to ensure there is no capacity crunch and that broadband customers get the best possible speeds.
He described the recent tests as "landmark trials" that demonstrate BT is able to deliver the speeds needed in its core networks to stay several steps ahead of rising customer demand.
 

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Vodafone's recent efforts to attract more fixed broadband users in the UK have paid off, new figures show.
 
According to the company's latest trading statement, it added 20,000 fixed broadband users between January and March 2016.
 
This took the total number of UK-based subscribers up to 109,000, and helped Vodafone establish itself as the fastest growing broadband provider in Europe.
 
Other highlights in the trading statement included a 2.3 per cent increase in group organic total revenue, which stood at £41 billion by the end of Q1.
 
As a result, Vodafone is confident about its prospects for the coming months.
 
Vittorio Colao, Group Chief Executive, commented: ‘’This has been a year of strong execution for the group.
 
"I am confident we will sustain our positive momentum in the coming year, allowing us to maintain attractive returns for our shareholders.’’

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Sky, TalkTalk and Vodafone have written to Ofcom to state how they believe Openreach could be reformed.
Earlier this year, Ofcom published its Strategic Review of Digital Communication, which outlines a strategy to promote the rollout of ultrafast broadband facilities on a large scale, based on cable and fibre lines.
While the regulator stopped short of demanding that Openreach be separated from BT, it did suggest that it be governed "at arm's length from BT, with greater independence in taking its own decisions on budget, investment and strategy". 
Sky, TalkTalk and Vodafone have since joined an industry coalition with the Independent Networks Cooperative Association (INCA) and the FCS (Federation of Communication Services) and put together a plan stating how this could realistically be achieved.
In an open letter to Ofcom Chief Executive Sharon White, they stated that Openreach should be established as a legally separate company.
This, they said, is a necessary first step to "true independence", as it will allow it to agree a contract with a customer, employ staff, and own assets, just as any other UK company does.
"Today, these basic functions are all carried out by BT Group on Openreach’s behalf," the plan noted.
Sky, TalkTalk and Vodafone have also suggested that Openreach has its own independent Board, with every member being appointed via a documented, independent process in line with the UK Corporate Governance Code.
They suggested that these board members must not be BT executives, hold any position on a BT board or committee, or have held such a position in the previous two years.
The chair of the board would be independent of both Openreach and BT, while the majority of board members would be non-executive directors. 
Openreach's transition to a legally separate organisation with fully independent operations could then be overseen by a newly-established independent body, which would act in an adjudication capacity to help resolve issues that cannot be agreed between Openreach and providers.
Sky, TalkTalk and Vodafone went on to stress that Openreach needs to be given the tools it needs in order to successfully operate independently. This, they said, means it should own and control its assets, have its own distinctive and independent branding and be financially independent, with autonomy over its budget.
The proposal stated: "If implemented in full, the plan will create a reformed Openreach capable of delivering better quality services and faster, more reliable speeds for all its customers. Ultimately, this means better broadband and mobile internet for UK households, consumers and businesses - thereby boosting UK competitiveness. 
"Several proposals are modelled on the proven independence arrangements which exist in other UK sectors including energy, media, rail, civil aviation and water markets. And we draw on the experience of other progressive countries such as New Zealand and Singapore, which demonstrate that reforms of this kind this can be achieved without prohibitive cost."
Andrew Griffith, Group Chief Operating Officer and Chief Financial Officer at Sky, said: "These proposals can be implemented quickly and will deliver a much needed step-change in the performance of Openreach for millions of consumers and businesses across the UK."
Dido Harding, Chief Executive of TalkTalk, added that it has been "clear for a long time" that the UK’s current broadband infrastructure is not fit for purpose, with promised improvements failing to materialise.
"Customers want to see radical change happening - more investment, better service, more choice," she commented.
"Structural separation remains the simplest, most effective solution, but while Ofcom considers all options, we have set out the bare minimum required to deliver the change customers need."

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BT has expressed concerns about making it a legal right for everyone in the UK to be entitled to request broadband speeds of 10Mbps by 2020.
Prime Minister David Cameron confirmed this week that the issue is going to raised in the Queen's Speech, which means the proposed Universal Service Obligation could be enshrined in law.
However, BT believes it should be allowed to meet this objective without a law being put in place.
Speaking to the Telegraph, a spokesman said it is fully behind the government's aim to ensure every premises has access to speeds of at least 10Mbps in the next four years.
"Only five per cent of UK premises receive less than 10Mbps currently and we have suggested an approach that could help those premises without the need for legislation," he commented.
"The government is consulting on this issue and we look forward to hearing how they want to proceed."
By contrast, former Conservative Party Chairman Grant Shapps believes the government is "absolutely right to lock the legal duty to provide broadband for all into a new law".
He warned that if a voluntary approach is adopted, there is a risk of the government's target being missed.
"Given that so many broadband targets have been missed already, failing to enact this new law could mean the 100 per cent target by 2020 fails to materialise," he commented.

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The number of TalkTalk broadband subscribers remained largely unchanged in the first three months of 2016.
The figure came to 3.9 million at the end of the quarter, compared with 4.1 million six months earlier.
This included 704,000 people with Superfast Fibre Broadband, which is 72,000 higher than the figure recorded in the final quarter of 2015.
Figures also indicated that TalkTalk's total revenues grew by 2.4 per cent to £1.83 billion in the 12 months to March 31st.
Dido Harding, Chief Executive of TalkTalk, has welcomed the figures, saying they show the company has "bounced back strongly" following last October's cyber attack.
"We recorded our lowest ever churn and stabilised the broadband base, testimony to the speed with which customer sentiment towards TalkTalk has recovered, the success of our greater focus on existing customers, and the growing benefits of our simplification programme," she commented.
Ms Harding said TalkTalk is now in a good position to build upon its "already strong credentials" as Britain's leading value for money quad-play and B2B operator.
"There has never been a clearer space for a trusted value champion and our learnings from and experience since the cyber attack have helped to focus our plans for the year ahead," she continued.
Ms Harding added that TalkTalk sees strong opportunities for growth across all its product ranges, both for consumers and businesses, in the coming months.
This, she said, is partly thanks to an "increasingly supportive regulatory environment".

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BT as revealed it has now passed more than 25 million premises with its fibre broadband network.
This, it said, works out to around 85 per cent of the UK, which means 90 per cent of the country can now get fibre broadband speeds from all networks.
BT also stated that it is on track to bring fibre to 95 per cent of the UK by the end of 2017 and is looking at going further.
The provider is currently trialling G.fast technology that offers speeds of up to 330Mbps in three locations and will commence two further trials over the next year.
BT is also looking at rolling out Fibre-to-the-Premises and XG-FAST technology, which it said means it has a "wide range of technologies" that can help the UK "maintain its position as a leading digital economy".
Openreach secured 415,000 fibre broadband net additions during the first quarter of 2015, with other service providers connecting 48 per cent of these. BT said this demonstrates the "consistent market-wide demand for fibre" across the country.
The company went on to confirm that in the three months to March 31st 2016, it added 214,000 retail fibre broadband customers, including those from EE, taking its fibre broadband customer base up to 4.1 million.
This means that nearly half of BT's retail broadband customers now use fibre.
Gavin Patterson, Chief Executive of the company, commented: "Customers want to be online wherever they are and we will be there for them. 
"Our multi-billion pound investment plans will see both fibre and 4G reach 95 per cent of the UK and we won't stop there. The UK is a digital leader and our investment in ultrafast broadband will help it stay ahead."

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